When you receive confirmation of your order, this indicates that we have received your order. It does not indicate that a contract exists between us. No contract exists between us until the point at which we have taken payment. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently incorrectly priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price or specification, we will always contact you first to ensure that the price and specification is acceptable.
VAT at 20% is included within the price unless otherwise stated.
Returns
If you are at all unhappy with your product, please contact us immediately on 0333 444 0650 or info@bird.bike. You have the right to return the product in unused condition up to 14 days post-purchase. You are liable for the shipping costs of returning the item. Once we have received the item and inspected it to ensure it is in as new condition, we will provide a full refund. Should the returned item not be in as new saleable condition, we will contact you immediately to discuss a settlement.
Your rights to return goods are protected under the EU Distance Selling Directive, which can be found at: www.hmso.gov.uk/si/si2000/20002334.htm
Offers and Sale Prices
From time to time we will make offers and sale prices available. These offers are made for in stock items only. We may at our discretion allow back ordering on sale items, however we do not guarantee this. All orders completed on the website will be honoured regardless of stock levels.
Cookies
We use cookies to ensure that we give you the best experience on our website, and to help us understand how you use our website, so that we can find ways of improving that experience in future. If you continue to use this website as normal, we will assume that you have granted us permission to use cookies. If you choose to block cookies, using your computer browser settings/preferences, you may find that our website does not always function as expected.
Privacy
We value your privacy. Bird Cycleworks Ltd do not disclose buyers’ information to third parties other than couriers. In this case, the third party will not disclose any of the details to any other third party.
Data collected by this site is used to take and fulfill customer orders. We have a mailing list and we will occasionally send information out to keep you informed of latest products or any offers.
