Customer Testimonials

James A – Aeris 145

Everything about Bird is absolutely first class. Their customer service from initial enquiry through to ordering, changing the order once placed to pick up is second to none. And the bikes themselves are simply stunning, they're absolutely amazing bikes in every way. I couldn't be happier. And with after sales and warranty being equally first class, there is simply no better place to buy top, top quality bikes.

Dean B – Aeris 120

Spent a few days building my Aeris 120 on the site, really user friendly and a great little feature. Confirmed sizing through an email that was answered within hours, sent the order! Less than a week later!! the bike was in my front room, packaged so well, it was like they were transporting antique fine china, the guys at Bird definitely go the extra mile. All i had to do was install the wheels, the rear mech and the bars, it even came fully tubeless!! which i really wasn't looking forward to doing again. The paintwork is fantastic, i went for the candy orange, it has little bits of glitter in it! First ride was over Llandegla, probably the wettest and slipperiest day in the history of the world. The bike took everything that was thrown at it, it swallowed all the jumps and climbed like a mule and carried on ploughing through the slop and puddles right until the end of the black sections, where i came out with a massive smile on my face and the thought of money well spent!

Paul T – Aeris 145LT

Firstly the way the purchase of a bike is laid out is only found with smaller firms and is truly excellent (although I suspect these guys won't be termed as a smaller firm for long). The ability to pick and mix a bike and then have it shipped instead of buying a bike kitted out with loads of stuff that your going to change anyway is convenient and most of all cost efficient, you would have trouble building a new bike to the spec that Bird will supply you one.

2. If you have any queries either pre or post purchase you can lift the phone and ring their office, seems normal enough until you realise your talking to the guy who owns the firm. All questions and queries answered and addressed there and then, again 10/10.

3.Then there's the bike, Arrived on time, perfectly packed, almost fully without trying to look at the overall bike to much it was quick check for damage...all the hope 35w's...easy...set on the SixC bars...and stand back, I think a little bit of pee came out. If you want something that will sit on the bike stand and tell you that 1. It's quicker that you and 2. Now you've got to live up to it, then get you one of these.

4. To ride the Aeris 145LT has so far been a pleasure, still bedding in and dialling the suspension and just getting used to a new bike but so far it goes downhill like I'm never going fast enough, which is no surprise but I'd have to say I'm very surprised at the way it pedals back up. a strange lack of bobbing even without the suspension on lockout.

5. To sum up..what drew me to buy a Bird in the first place is the locally built thing, now there are other UK based manufactures and I'm not disrespecting any of them, but in the whole of the internet I couldn't find a single customer problem with either service or product from Bird, this backed up with a lifetime transferable warranty and a bespoke build.

Jonas L – Zero TR

Im not sure where to begin...

The bike is flawless. It behaves and feels like a ray of sunlight bursting through a grey morning sky. It is absolutely gorgeus and every time I mount the bike a huge playful urge runs down my spine.

Thank you so much for the support before purchase and of course for delivering such an awesome product.

Gavin – Zero AM

Bought my Zero AM frame in early August. Received it in 9 days from the day of purchase, which was very impressive. The frame is stunning. Top customer service too. I was having a little beginners trouble with my tubeless setup, thinking there may be an issue with my rim. I got in touch with Bird, and they talked me through the issue. I highly recommend buying your next bike from Bird. You will not regret it.

Will – Zero AM

Great customer service and a cracking bike, can't wait to get it out and rip!

Erwin – Aeris 120

This bike is truely amazing! It climbs well, goes down rock solidl and feels very rigid. I'm glad that i choose the Bird One Twenty, the 145 would be too much for NL.
Love the 1 x 12 system!, shifts well, nice and simple and the only payoff is the max speed (which i don't care of).
Also the Pike 2018 is cool. Spent some time on setting the suspension perfectly and it works briliantly. Thanx for your advice on component choice, the tires are also very grippy and i like the tubeless setup.

Remco – Aeris 145

Really as I would run my own company. Really helpful with answering questions and letting me change my specs during the aeris 145 pre order (actually changed it a lot and they coped with it). Overall great communication from each of the guys. Would advise everyone to buy a bird bike. A small point of feedback is that they added option during the pre order fase. Had to find out through the website instead of being offered a change. But in the end I have the best bike I could find. The aeris 145 is great quality. Having ridden it a couple of months now and using it during Enduro and down hill tracks in Italy and Austria. My old spectral stays in the shed and is looking for a new owner now.

Michael – Aeris 120

Where to Bird and the whole experience of buying a Bird was amazing from start to finish. I arranged to travel to Bird HQ for a test ride all the way from the North East and as soon as I'd booked I was asking a load of daft questions. Every time, they were answered within an hour and nothing was too much trouble. Upon arrival, I met Ben and he set me up and sent me off to Swinley for a test ride; I was amazed, the bike fit perfectly and felt right as soon as I sat on it. After talking to Ben, it turned out he'd just bought a house in the NE and even offered me an extended test ride if I wanted to in my local area, I didn't need it, I was already sold on making a purchase. While riding round Swinley, I thought "I wonder if I could be cheeky and ask Ben to bring it up North for me when ready to save on the delivery," I didn't even need to ask, he offered before I had the chance. I travelled back home on Saturday and the bike was ordered Saturday evening. I was fully expecting, and happy, to wait a couple of weeks to get the bike, but nope, Wednesday night, "hi, it's Ben from Bird, I'm back home and I've got your bike..." Of course I dropped everything I was doing and went straight to pick it up from his house, I couldn't wait. I've been out every night since I got it and it just keeps on getting better. It's even allowed to stay in the kitchen for now so that I can admire it seeing as the trails have been dry! So happy with my purchase, worth every penny!!

Matthew – Aeris 145

Demo'd a 145 at the dyfi enduro as it was on my shortlist of bikes to look at. Right away the guys created a good impression and after my first run even fitted a mud tyre to deal with conditions there. Riding the bike on the same stages as mine really highlighted how good it was and a couple of weeks (and a fair few phonecalls later) I'd bought one.

Great customer service from everyone I dealt with and the bike itself is an absolute rocket. Really like the parts selection that's available as well; it's all well thought out and helps avoid the near inevitable experience of buying a new bike and then spending several hours pulling bits off because they're unsuitable for the UK or not to your taste.

Two thumbs to these guys- great bikes and great to deal with.

Dani – Aeris 145

I went for a demo and got really impressed. You can count on customer service like (if not better than) in the best LBS, but at the direct-sale price. Hard not to be a fan!

Picked my bike and the guys at Bird even managed to find me a green frame, despite that being sold out and they've changed my drivetrain after placing the order. Well worth the wait and well worth stretching the budget a little bit. Can hardly describe how happy I am, Awesome bike and awesome shopping experience, thank you!

Andrew – Aeris 145

Just got my aeris 145 3 days ago and it is amazing! First full suss bike and it feels so much smoother down the trails now. the Yaris feel amazing really plush and I feel far more confident. The upgrade to the dropper post is an absolute must I was surprised just how great they are. had three rides out so far and ended each with a mile wide grin. Thanks guys it was definitely worth the wait!!

Tim – Aeris 145

Firstly thanks for all the before care! The bike arrived good and early and I found the assembly standard excellent. Chain length minimised brake hoses the same. Awesome! Even tubeless with stans goo.
Only managed to get out once but already I'm faster on climbs. Body position is great.
I've had a LOT of expensive Mtb and this so far is such a great blend of characteristics from those. I wanted a blend of my version2 Nukeproof mega TR with the length and agility of the Mondraker Foxy XR.
Spot on! Feels bullet proof too!
Roll on July 24 - Morzine.

Paul – Zero AM

Many thanks for getting the bike ready yesterday.

The whole process to date has been faultless. I took the bike over to swinley for a spin.. it's a good trail centre but the bike was crying out for some rougher tracks.. (we did spy plenty of non marked trails.. but wasn't to sure of the geography so didn't want to venture to far off piste) but fortunately we have plenty down here on Dartmoor

Keep up the good work.

David – Aeris 120

I'm a very new, very happy Bird Aeris 120 owner. Went for the GX spec with Pikes, reverb, turbine bars and stem. Unbelievable value. Got it delivered on Friday and after a quick local ride to set it up I took it to Llandegla on Saturday morning. Had an absolute blast of a ride and was really impressed with the bike. Climbs and handles so much better than my old Canyon Spectral and seemed more composed on the descents. Really think these are special bikes, just got a bit of magic that the old bike didnt have, can't really explain it!

Paul – Aeris 145

I just wanted to let you guys know I am very happy with my new 145. It was well worth the 2 month wait.

I went to Llandegla on Saturday with a group of lads. First impressions from the lads was wow that's some bike. They couldn't believe the kit that it comes with for the price.

Anyways it rode like a dream and climbed like a mountain goat. I couldn't be more happier with it and then at the cafe after it was getting eyed up by the locals which is good.

So once I improve my skills I will be taking to more places where it can excel.

Paul – Aeris 145

Thanks again for sorting my bike out in time for the nationals. So i took the lean green enduro machine to Swinley after picking her up and initial verdict is smiles for miles!! Felt at home quite quickly and started to push it a bit to see what i could do, well thanks Ben for the rim choice as the grip is phenomenal!! The bike feels amazing and i am chuffed to bits, i love my mk1 but also cant wait to get on the new one again and see how it goes. Such a confidence bike! Love it, well done lads on producing another stunning piece of engineering...... now stop bringing new ones out as the mrs is getting suspicious!

Guy – Zero AM

The Bird AM Zero arrived and was quickly assembled (simple), gorgeous looking bike! Went to the Quantock hills for a first ride to test out the set up. Considering I normally ride a full sus bike - this addition to the my line up was awesome and rode oh so well - composed, fast and agile ! Loved it - I made a great choice
Thanks indeed

Nick – Aeris 145

Epic first ride on my new Aeris145 56km, 1650 ascent, some riding, some hiking, wet feet but smiles all around ?. The bike is absolutely in another league from my old Lapierre, riding rocky descents blind off the brakes just full of confidence and yet being able to scale the climbs with ease aswell. I am in awe.

At Bike Park Wales the bike absolutely blew my socks off. I don't know why I specced zee brakes, cos I barely touched the brakes - I have never braked so LITTLE on an uplift day I was able to just send everything! A470 jump line was as effortless as the swinley blue, even cleared the launch out of berm to downslope which I haven't done before. Dai Hard was a cinch. It sounds like a cliche but the bike today genuinely made me the rider I always wanted to be. Lance Armstrong famously said "Its not about the bike". Well he was wrong cos in this case the bike has absolutely transformed my riding. Well done. And thank you.

Jonny – Aeris

Today is the birthday of my Bird. I ride 9 miles to work through woodland and fields and 9 miles back at least three times a week, usually more than three days. Through thick wet mud, snow and dust... I've built jumps and hit trees, that's just over 2,800 miles. Then as many evenings as I can, and every weekend I smash my bird down as many gnarly trails as I can, jumping, hucking, dropping and crashing. I've no idea how many extra miles this is, but my weekend rides are around 4 hours each...
That is thousands and thousands of miles in one year and the only thing I've had to change is a headset bearing.
As an ex pro surfer I'm used to just grabbing a board from the van and going surfing... there was no set up bullshit. I'm not one of those guys who set up, tweak, and fettle bikes. I only changed my bars because I crashed on Dartmoor and the Aeris dropped about 15 feet onto granite and it bent my bars... I just want to get my bike and go... get back and ride fast.

No other bike has withstood my shitty ownership. Capra's, Stumpy's and Zesty's have all died. As I've got faster and faster, I've abused my Aeris more than any other bike. But what a bike. I adore it, it is my pain killer, my enabler to my addiction, my smile vendor.

Thank you Bird Cycleworks for such an incredible bike, it has genuinely made my year. It has allowed me to go further, harder, faster and longer than ever before. I absolutely adore my bike.

Dan – Aeris 145

Had my first ride of the Aeris 145 on the weekend - What a beast! Went for the XL frame size (what with me being 6ft 3") and the bike stands taller than me when on its back wheel!

Possibly the most fun I have had at the Forest of Dean. Climbs like a beast and descends like a monster. Fantastic customer service too!

John – Aeris 145

1st ride out yesterday and I was blown away by the 145. Compared to my bronson it was soo stable and confidence inspiring. I was getting PR's without even trying.

Tim, Aeris 120

Just wanted to let you know that I am absolutely loving my new Aeris 120. Clocked up some miles on it now and I simply can't fault it. It's so bloody fast, stable and sorted, it's amazing!!
I tried a lot of demo bikes before this (inc Whyte, Orange, Specialized) but this just stood out as the best for me. Oh, and it's great riding something a bit unusual...haven't seen another one yet!
Good luck, no doubt you will sell shed loads more.

Adam – Aeris 120

Took my Aeris 120 out in the Peaks for a play yesterday. What an awesome bike! Climbed brilliantly and the downs were amazing, encourages you to just go for it and pick out the fun lines and drops! Love it!

Brucie – Zero AM

Collected my Zero AM-GX and I'm having a ball, absolutely love this bike, out on the trails and DH. The biggest thing for me is the friendly service not only when buying the bike but yesterday I managed to bend the mech hangar which then broke a spoke and gave me a puncture. I called the guys up, took the bike over and they fixed the lot for parts only. I had to force them to take a tenner for labour!

Thanks guys for getting me back out on the trails in the afternoon top job.

Stealth Riders – Aeris 145

Stealth Riders – Aeris 120

Jerome – Aeris120

Picked up the brand new Aeris one20 at the weekend, and so many positive things to say!
Fantastic customer service from Ben, all the way from demoing the bike back at the end of August, through picking components, changing my mind, changing my mind again, through to finally building the bike up which I was very grateful to be allowed to have a hand in!
Then I got to ride it, and the thing flies!! On its first sloppy ride, I've beaten several of my own segment records! At 6'2" I went for a size L, and it's planted going up, and unbelievable back down. Amazing bike, and well worth the wait I had to endure!

Dave – Zero AM

Thanks for Bird Cycleworks for the demo Bird Zero AM it was a complete blast round Swinley forest. The bike was glued to the corners and as confidence grew whipped over the jumps and fired you out...It Climbed like a mountain goat to which surprised me so on that basis i'm sold..
I want one!!!! I'm Having one!!!!!

Daniel – Zero AM

After riding my favorites trails with my new Bird Zero AM Eagle Bike, i'm so happy about my new Dream Machine.
I was a little bit nervous before my first ride, because I just bought this bike without having a testride on it.
After a few km's on my firts trail, i was so glad I got this Bird. Never felt better before an a bike. It just feels right.

- Climbs like a 'Steinbock'
- Rock solid on the way down
- Fun to ride on any single trail

Ben T – Aeris

Demo'd an Aeris at Forest of Dean on Wednesday, ordered lunchtime on Thursday, got delivered Friday at 930.
Weapon of a bike with outstanding customer service too.

Adam S – Zero AM

Amazing bikes and amazing service, got a zero AM and it matches the best hardtails I've ridden at half the price!

Nick C – Aeris

These guys are amazing, I finally got the sign off for a new bike and the Aeris was in my top 3 bikes to try. Compared to the others it just feels right, planted great fun and even good on the pedaling bits ( which shocked me). The Team at Bird are outstanding not only have I had a million questions but their knowledge overall and the time they dedicate to their customers is something you won't get from other companies. I had my heart set on the green and even when they had no stock Ben managed to find one. Honestly if you are looking for a new bike at a good price with awesome customer service and a life time warranty buy a Bird!! Thanks for all the help guys see you when I get sign off for the hard tail

Ben M – Zero AM

By far the best customer service I've ever received! I was an annoying customer right from the start and yet they took every question with a smile, the guys running Bird will go out of their way to make sure you get the bike for you! Plus their bikes really are the dogs danglies. I'm faster on my zero am than I was on my full sus enduro bike and I've only just got it!

Alex R – Zero TR

Had my TR now for a month or so. I tested a fair few bikes beforehand (including Whyte hardtails).
I can say this is by far the best hike I tried. It literally eats up the miles and can handle the technical stuff really well too.
It was a very tough decision between the AM and TR. In the end using the bike for commuting swung it for me. Do try both bikes if you get the opportunity though, and talk to the guys at Bird as well. They designed the bikes so there are no better experts!
Great post sales support as well, thanks guys!

Tony H – Aeris

Received my Aeris today, and must say even round the block..... awesome� can't wait to try it on the trails. A big thanks to Ben and Dave for firstly helping me get the right frame size and also squaring away delivery to suit me. Excellent company and great service, think I'm a convert��(giant lover for over 10years)

Justin M – Zero AM

Currently recovering from a day at bike park Wales on the zero AM XL..
This thing just gobbles up the rocks and drops.. I did every thing that's not "black" no problems no falls and almost kept up with my mate and his Capra.. Although to be honest he would be faster than me on unicycle.
I've moved from a full sus canyon to a hardtail bird, I'm faster, I'm having more fun and I think I'm improving my skills..!
Bring on the Aeris!

Tom J – Aeris

I've had my Aeris for a few months and have done over 30 days professional MTB guiding on it, I and all my clients are stunned at the value for money and the performance blows me away on every ride!

Jonny G – Aeris

Without doubt the Bird Aeris is fastest bike I've had, and I've had a lot of em. Climbs as good as any, but when it gets even slightly downward, once you get the forward geometry dialed, it is so fast yet so balanced and neutral, to can stick it anywhere, pick a line as fast or as gnarly as you want. I've hucked, dropped off, stomped up big grinds and thrown it down Dartmoor Torrs and black trails, better yet I ride almost every day with out one issue. Strava doesn't lie - blew away all other times. The perfect ride, you won't get me on anything else.

Stu – Aeris 150

Everything about the bike works well and I have literally been blown away by it. I had ear to ear grins and even 24 hours later I have a massive smile on my face and am thinking about when i can next ride it. Its so keen to push on and be ridden where you look for any root or stone to pop up and lift off.

Justin, Zero AM

I've moved from a full sus canyon to a hardtail bird, I'm faster, I'm having more fun and I think I'm improving my skills..!

Eric, Zero AM

Smoked guys with 6 inches travel bikes everywhere. Damn, loving the way the Zero Am rides & its damn light. Bird really know what makes a good bike. Cheers !!!